FREQUENTLY ASKED QUESTIONS
Great question! This is not Pilates on a reformer. We teach The Lagree Fitness Method which is low-impact strength training on a Megaformer. Our studios have darker rooms with louder music and Coaches who offer high-energy classes.
Email is the best way! We don’t have phones in our studios due to classes.
Burbank: burbank@pilatesplusla.co
Encino: encino@pilatesplusla.co
Malibu: malibu@pilatesplusla.co
Studio City: studiocity@pilatesplusla.co
Woodland Hills: woodlandhills@pilatesplusla.co
The best way to create your account is directly through our website. Once this is created, you can download our official app here.
Once you’ve crushed your first class, email your home studio to have a team member add this to your account. See the New Client Promo Package details below:
Begins on the date of first booked class. Does not auto-renew. 30 day duration. No rollovers. Access to all Valley locations. Allows 1x booking per day.
Yes! Email a team member to have the New Client First Month added to your account.
Our official PPLA app is the best way to stay up to date on your account! The Mindbody app can also book classes with our studios, but we can’t assist with any function/booking issues made through their app.
Directly in your PPLA app or through our website by logging into your existing account. Please note we don’t manage client bookings on our end due to the safety and privacy of your account.
Yes - we will only send you the important stuff. We never send spam emails! Only texts/emails confirming your bookings, last minute schedule changes and special promotions we offer throughout the year.
While our app stores multiple CC’s for you to use for purchases, your main CC on file must be updated all times and can be switched out by logging in to your existing account directly through our website (not the app). Click save and you’re good to go!
Unless you are on “I AM DETERMINED” 6 month contract, all other packages will not auto-renew and require you to re-purchase each month to continue.
Your Autopay Contract begins on the date of purchase unless you enter a different start date. Autopays are 6 month in length and will auto-renew each month on the same date. Please note you won’t be able to book past your current month until your next month’s payment has been processed. For example, If your contract start date is 10/9, you’ll be able to book 10/9-11/9. On 11/9 you’ll be able to book for that next month.
Contract cancellations can only be granted after the 3 month minimum has been completed. After this, 30 days cancellation notice prior to your next billing date is required to successfully cancel with no penalty.
Yes. To bring a friend, you must have either the 8 class 30 day package or the 5/10/20 pack to gift a credit to a friend. This can only be redeemed in our PPLA app once you’ve booked your class.
The waitlist closes 18 hours before the scheduled class. If a client drops out and a spot becomes available, you will be added to the class automatically and be required to cancel this reservation on your end if you no longer can attend. The last time to be added to the class is the 18 hour window. The waitlist is applicable to our listed 12hr cancellation policy so all changes/cancellations to your reservation must be made before the 12hr window. Check your emails/text for alerts so you don’t miss the waitlist notifications! You are responsible for attending or cancelling - any missed visits will be charged the automatic $25 fee and/or loss of credit by the system.
If you don’t receive a notification that you’ve been added and it’s within 18hrs of the class start time you will then need to monitor the schedule in our app to see if a spot opens up so you can manually add yourself to class.
12hrs prior to your booked visit. Cancellations/No-shows made within 12hrs are subject to the PPLA Cancellation policy. Cancelling a class to swap times within 12hrs is considered a late cancel. We don’t offer refunds and applicable charges are automatically processed by the system. Please see the Cancellation Policy page for more details.
Our “I AM DETERMINED” package allows 1x booking per day. This counts whether or not the visit was missed or attended. The 8 Class 30 daysly + 5/10/20 class packs allow for multiple bookings per day but additional class credits from your package will be used.
We get it, mistakes happen! This is why an email and text reminder are sent immediately after booking and also 24 hours before your scheduled class so you can make sure all the details are correct! Please note that any misbookings will be considered a late-cancel/no show if missed or unattended. We don’t offer refunds and encourage you to keep your text alerts enabled and read your emails. You can easily manage your booking in the PPLA app!
Oh no! This could mean a few things:
The PPLA app will show you when a class is down to 1-2 spots left so you know when to act fast!
Yes! You can make schedule changes as long as it’s 12hr prior to your booking! Any changes made within 12hrs of your scheduled class are considered a late cancel and will receive the $25 penalty and use your 1x booking for the day. 5/10/20 packs + The 8 Class 30 days will require you to use an additional class credit to attend again that same day.
Email our team at woodlandhills@pilatesplusla.co to speak with a team member about pricing and availability.
We don’t offer shared packages and each client must have their own account and spot reserved in class.
Yes! You may place an active package on hold for the $25 fee. This fee can be waived if a Dr’s note is submitted during the time frame of the active package dates. Packages can be placed on hold for as long as you need.
If your package has expired there is an extension fee of $25 per week. This fee can be waived if a Dr’s note is submitted during the time frame of the active package dates.
Eligible candidates (must be currently active): Teachers & Students who work in education.
We offer 10% off specific packages or the $220 student/teacher package (discount already applied and only valid for students/teachers in educational setting)
Excluded packages include: “I AM DETERMINED” autopay and any exclusive deals/discounts we offer throughout the year.
Email your home studio to learn more and apply for our discount program.
Come ready to work! Grip socks are required and can be purchased for $18+tax at the studio if you don’t have your own.You must arrive 10 minutes early to your first class to go over the safety check with your Coach to review the machine and potential injuries.
Please note that on-time or late arrivals will not be allowed to take class due to safety and the booking will be considered a no-show/late cancel with no refund or class credit.
Yes! This is for your safety and to enhance the quality of your workout by being able to grip better to the Megaformer during exercises. You can purchase socks in-studio.
Minimum age - 16 years. To receive the minor liability waiver, email woodlandhills@pilatesplusla.co to sign and submit via email before attending the first class.
We allow late arrivals up to 10 minutes of the class start time! Any arrivals past 10 minutes are considered a late cancellation with applicable fees + loss of class.
Our coaches do not handle client accounts and cannot move reservations around. You will be required to purchase an additional class to be able to attend a different time/location from your existing reservation as well as incur the late cancellation fee for the missed reservation. All account questions are handled via email with our team members!
We do not manage or have the ability to adjust any bookings made outside of PPLA. You will need to contact the site you used to book your class for any questions regarding your reservation.
Sometimes sub shifts happen due to coach availability! No matter what, you’re always in good hands with our high-quality coaches. Switches/cancellations due to a change in Coach will not be granted and late cancel/no show fees will apply.
All account related questions are handled by our team members! Please email your home studio for more assistance.